Our guarantee to you...If for ANY reason you are unhappy with the products you received, please send them back to us within 30 days of the invoice date for a full product refund, with NO questions asked! It is our way of assuring you that we guarantee you'll enjoy our products, and if you do not, then we will do everything to make your business experience with Renovation Tea the most enjoyable. We are proud of the fact that...
•We do not charge a restocking fee
•We do not require you to contact us beforehand, nor do we require you to get a "return authorization" from us
•You have up to 30 days of the invoice date to return merchandise
•Returns within our policy are not questioned for any reason
When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and complaints and assists us in developing better products. When returning items you have two available options.
•You may ask for a Renovation Tea store credit redeemable on your next order
•You may ask for a refund to your credit card, or if you paid for your order with a check/money order we can issue you a refund from a company check
PLEASE NOTE
Refunds and credits for returned merchandise will be issued only for the amount of material returned. We are unable to accept returns for international orders and there are no returns on materials that have been mixed or blended together with other ingredients. This contaminates the raw product and we are unable to use it appropriately.
All shipping charges become the sole responsibility of the customer, unless it is the error of Renovation Tea. All returns must be postmarked within 30 days of the invoice date to qualify for a return.
For questions concerning returns please contact our returns department at
870.784.3121 or you may e-mail us at info@renovationtea.com
Returns should be shipped by the United States Postal Service to:
Renovation Tea
Attn: Returns
P.O. Box 1251
De Queen, Ar. 71832